Returns & Exchanges

At Kenneth Cole, we want you to be completely satisfied with your purchase. If you are not satisfied, you can return or exchange any unworn, unwashed, or defective merchandise within 30 days of the original purchase date.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid UPS shipping label provided by the portal and secure it to the outside of your return package.

3

Package Your Items

Place the items in their original packaging, ensuring all tags are attached and the packing slip is included inside the box.

4

Drop Off and Track

Take your package to any authorized UPS drop-off location and keep your receipt for tracking your refund status.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing